FAQs

FAQ for Flowerz

1. What is Flowerz?
Flowerz offers sexy, customizable thongs, allowing customers to add personalized names or words to the back, perfect for romantic gifts or special occasions.

2. How much do the thongs cost?
Our thongs start at $12, and the final price may vary depending on customization options.

3. How do I customize my thong?
You can add a name or word during the checkout process. Simply follow the instructions provided.

4. What sizes do you offer?
We offer sizes ranging from small to XL. Please refer to our size chart to find the perfect fit.

 

5. Can I change or cancel my order after placing it?
Orders can only be changed or canceled within 24 hours of placement. After this, customization begins, and changes cannot be made.

6. What is the return policy?
Since each product is custom-made, we cannot accept returns unless the item arrives damaged or there is an error in customization. If there’s an issue, please contact us immediately.

7. How long does shipping take?
Standard shipping typically takes 5-7 business days within the US. International shipping may take longer depending on location. You’ll receive a confirmation email once your order is shipped.

8. Can I rush my order?
Yes, we offer expedited shipping options at checkout for an additional fee.

9. How should I care for my thong?
We recommend hand washing in cold water and air drying to maintain the quality of the fabric and customization.

10. How can I contact customer service?
For inquiries, please email us at flowerzfsh@gmail.com or use our contact form on the website.